Privacy Policy

1. Introduction to this Policy

At Purr Home Services, we respect the importance of protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • - You use our website (
  • - You make enquiries via our website
  • - You apply to join the Purr Home Services team

By using our website, you are consenting to the collection and use of your personal information by us. This is detailed in this Privacy Policy.

2. Who Are We?

Purr Home Services (part of The EMS Group) is a company incorporated in England & Wales with registered number: 1870571.

Our office and main trading address is: Benchmark Point, Unit 22, Briar Close Business Park, Evesham, Worcestershire, WR11 4JT

3. How Do We Collect Information from You?

We collect information from you:

  • - When you browse our website (see our Cookie Policy)
  • - When you make an enquiry

4. What Type of Information is Collected from You?

When you make an enquiry, you will be asked to submit personal information. We collect this information.

This information may include:

  • - Your name
  • - Your address
  • - Your telephone number
  • - Your email address
  • - Any comments/feedback you submit

By accessing our website, we will automatically collect “Device Information”. This information can include:

  • - Device type (e.g. mobile, computer, laptop, tablet)
  • - Cookies
  • - Operating system
  • - IP address
  • - Browser information (e.g. language)
  • - Access times
  • - Settings
  • - Referring website addresses
  • - Other data about your device to provide the services as otherwise described in this policy
  • - Location information (we may receive your generic location, such as city or neighbourhood)

This data is useful for us because it helps us learn more about our customers and how our website is performing.

5. Recruitment

You may submit your CV if you’re interested in working for us to This information may include, but is not limited to, details such as the following:

  • - Personal details
  • - Education details
  • - Employment history
  • - Salary history

We use this to review your application and decide if you are a suitable candidate for the role. In the case of rejection, we may store your data in the case of any future opportunities arising. Please let us know if you want us to destroy your data.

6. How is Your Information Used?

When we use your personal data, we will always have a lawful basis. This is because it is either necessary to respond to your enquiry, because you have consented to our use of your personal data, or because it is in our legitimate interests.

It is in our interest to provide you with the best service possible. To understand your needs and provide you with the best possible service, it is useful for us to have access to the data we have mentioned earlier in this policy.

7. Profiling

We may analyse your personal information to discover more about your interests and preferences, enabling us to contact you with information relevant to you.

8. Your Choices

We will not pass your details to any third parties. Furthermore, you can unsubscribe from marketing emails at any time by contacting us by email (

You have a right to request a copy of the personal information that Purr Home Services holds about you and have any inaccuracies corrected. You have the right to request that we destroy all of your personal data that we hold. We do not keep your personal data for any longer than is necessary.

These requests should be made by email to:

We are proud of the work of our Purr Home Services Team and may decide to post photos of their work or your feedback on the website and/or social media pages. If you do not wish to have your comments posted on our website, please indicate your desire not to be included when submitting your feedback. Furthermore, please let our engineers know if you do not want them taking any photographs for use on social media or the website.

9. Statement Changes

We will update this Privacy Policy to reflect any changes. This policy was last updated in November 2020.

10. Contact us

We welcome any comments you have regarding our Privacy Policy.

If you have a question or query in respect of the information collected on this website, please email us at: